Hybrid – Paarl, South Africa

Permanent

Posted 2 August 2023

Market-related salary + group benefits

Available immediately

The opportunity

We’re on the lookout for a Support Account Manager to join our team. If you possess a genuine passion for engaging with clients and providing top-notch support, then this is the role for you.

What you will be doing

  • Provide outstanding support to self-service clients via various channels, including phone, email, video calls, and live chat.
  • Deliver comprehensive training sessions to clients, ensuring they gain a deep understanding of our products.
  • Swiftly and effectively identify and resolve issues, leveraging appropriate resources and tools.
  • Collaborate with cross-functional teams to identify and address common client concerns or training needs.
  • Proactively initiating regular check-ins and communication with customers to offer assistance and gather feedback.

Who you are

You are a passionate and customer-focused individual who thrives in a fast-paced environment.

The ideal candidate will have:

  • Diploma or higher education (preferable).
  • Experience in providing customer support and training to clients.
  • Excellent communication skills, both written and verbal (English and Afrikaans).
  • Strong organisational and time management skills.
  • Detail-orientated and capable of delivering a high level of accuracy.
  • Self-motivated and proactive.
  • Ability to work independently and as part of a team.

If you are interested, please email your CV to careers@commspace.co.za.

About Commspace

Commspace is an innovative web application, aimed primarily at helping independent financial advisers manage, split, track, and analyze revenue. We are obsessed with our customer’s success and built the system with simplicity and ease of use in mind. Supporting this is a driven team that is absolutely passionate about its people. Our culture promotes inclusivity, a healthy work-life balance, integrity, positivity, and growth.

If you are looking to join a team where your opinion is valued, your contributions are noticed and enjoy working with fun and talented people, then this is the place for you.