12 October 2026
Your client is emigrating. Do you keep them or let them go?
A client you've looked after for twelve years phones to say they're moving to Perth…
5 October 2026
What should a small business never outsource?
You can outsource almost anything now. Bookkeeping, payroll, IT, marketing, recruitment, even the person who…
28 September 2026
Your software vendor holds your data. Have you asked how?
Count the cloud tools your business uses. Email, CRM, accounting, payroll, e-signature, file storage, and…
21 September 2026
Support is part of the product
It's month end. A report won't run, the deadline is at four, and you've just…
14 September 2026
Boring is one of the highest compliments you can pay software
Nobody phones a software company to say thank you for a quiet month. The login…
7 September 2026
When did you last speak to your clients’ children?
You know your client's retirement date, their risk profile and which grandchild is at Stellies.…
10 August 2026
Every provider sends its data in a different format
Take this month's statements from your five biggest providers and try to answer one question.…
